Thank you and Welcome to Vietsmile Travel.
As a Vietsmile Travel user, you are in control of all your travel-planning. We know
you want to remain in control of your personal information as well. We realize
that earning and retaining your trust is of paramount importance and it's a
responsibility we take very seriously, every day.
collection, use and protection of the personal information of those using the
Vietsmile Travel website. Personal information means information that can be linked
to a specific individual, such as name, address, telephone number, e-mail
customers' personal information to third parties
connection with that review. Therefore, you should bookmark this page and review
it periodically to make sure you have updated version.
What personal information does Vietsmile Travel gather from me and how is this information used?
When browsing our site, you are not required to provide any personal information
unless and until you choose to make a purchase or sign up for one of our e-mail
newsletters or other services as described below. We do not knowingly permit the
site to be used by any person under the age of eighteen and we do not knowingly
collect any personal information from children (meaning those younger than
thirteen years of age). Valid information is required to make a purchase on our
Making a Purchase
In order to purchase travel and related services through our site, you must provide us with certain personal
information such as your name, your telephone number, your passport number,
e-mail address and the name or names of the person(s) traveling (if not you). We
may also ask you for other personal information, such as your frequent traveler
numbers. We require this information so that we can process, fulfill and confirm
your reservations and transactions and keep you informed of each transaction's
status. If you are making a reservation for one or more travelers other than
yourself, you will need to make sure that each of these other travelers agrees,
in advance, that you may disclose their personal information to us.
If you choose to subscribe, you may receive our
newsletters about our special offers, new services or promotion information.
When the price for one of your favorite trips or hotel rooms, air tickets
changes based on your preferences, Vietsmile Travel will notify you of the change
via e-mail. Your e-mail address is required to receive our newsletters. Our
newsletters always consists information make you can unsubscribe at any time.
Vietsmile Travel values opinions and comments from
members, so we frequently conduct online surveys. Participation in these surveys
is entirely optional. Typically, the information is aggregated and used to make
improvements to Vietsmile Travel services and to develop appealing content, features
and promotions for members. Survey participants are anonymous unless otherwise
stated in the survey.
Vietsmile Travel frequently sponsors promotions to give our members the opportunity to win great travel and
travel-related prizes. Information collected by us for such activities can
include contact information and survey questions. We use contact information to
notify contest winners and survey information to develop promotions and product
improvements to the Vietsmile Travel web site.
From time to time we may add or enhance services available on the site. To the extent these
services are provided and used by you, we will use the information you provide
to facilitate the service requested. For example, if you email us with a
question, we will use your email address, name, nature of the question, etc. to
respond to your question. We may also store such information to assist us in
making the site the better and easier to use.
With whom (if anyone) will my personal information be shared?
When you reserve or purchase travel services through Vietsmile Travel, we must
provide certain of your personal information to the airline, hotel, car-rental
agency, and travel agency or other involved third party to enable the successful
fulfillment of your travel arrangements. However, we do not sell or rent
individual customer names or other personal information to third parties
use non-personally identifiable information in aggregate form to build higher
quality, more useful online services by performing statistical analyses of the
collective characteristics and behavior of our customers and visitors, and by
measuring demographics and interests regarding specific areas of our site. We
may provide anonymous statistical information based on this data to suppliers,
advertisers, affiliates and other current and potential business partners. We
may also use such aggregate data to inform these third parties as to the number
of people who have seen and clicked on links to their web sites. Occasionally,
Vietsmile Travel will hire a third party to act on our behalf for projects such as
market-research surveys and contest-entry processing and will provide
information to these third parties specifically for use in connection with these
projects. The information we provide to such third parties is protected by a
confidentiality agreement and is to be used solely for completing the specific
project. See "What other information should I know about my
What other information should I know about my privacy?
Vietsmile Travel contains links to other web sites. Please note that when you click
on one of these links, you are entering another web site for which Vietsmile Travel
has no responsibility. We encourage you to read the privacy statements of all
such sites as their policies may be materially different from this Privacy
Policy. Of course, you are solely responsible for maintaining the secrecy of
your passwords and your Vietsmile Travel membership account information. Please be
very careful, responsible, and alert with this information, especially whenever
In addition to the circumstances described above, Vietsmile Travel may disclose member information if required to do so by law, court
order, as requested by other government or law enforcement authority, or in the
good faith belief that disclosure is otherwise necessary or advisable including,
without limitation, to protect the rights or properties of Vietsmile Travel or when
we have reason to believe that disclosing the information is necessary to
identify, contact or bring legal action against someone who may be causing
interference with our rights or properties, whether intentionally or otherwise,
or when anyone else could be harmed by such activities.
from time to time. Any material changes in the way Vietsmile Travel uses personal
Policy changes will apply to the information collected from the date we post the
necessary consents required under applicable privacy laws if we seek to collect,
use or disclose personal information for purposes other than those for which
consent has been obtained, unless otherwise required or permitted by law. If any
proposed change is unacceptable to you, you may request that we remove your
personal information (and/or that of other individuals for whom you made travel
reservations) from our records by mail to [email protected]
your subject line. Vietsmile Travel will attempt to respond to all reasonable
concerns or inquiries within five business days of receipt. You can also write
to us in care of Vietsmile Travel.
Thank you for using Vietsmile Travel!