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FAQ:

what if hotel that i selected is not available - FAQ

What if hotel that I selected is not available?

A: You will be notified via an e-mail (within 2 working days after placing your order) and you will not be charged. If you accept we will offer the same hotel available.

What is the Vietsmile prices policy?

How do I find and reserve a hotel with Vietsmile?

After I make my reservation, how long it takes to get hotel's confirmation?

What if hotel that I selected is not available?

Do I need a credit card to make a hotel reservation?

When will I be charged?

Whose name is the reservation made under?

What is the latest time that I can make my reservation?

Are your hotel rates per room or per person?

Is there any fee using Vietsmile service?

Can I make a reservation directly through the hotel?

What is your cancellation policy for hotel reservations?

What is Hotel Rating form?

Questions/Comments?

How can I trust the quality of the tours that I buy from Vietsmile?

How do I book and pay for a tour?

What if need to cancel or change my itinerary?

Can I find cheaper prices if I wait and book directly when in country?

What if I have special needs for the tour?

What if I have problems with the tours or tour companies?

Can I make payment for someone else using a credit card?

What currency are your prices displayed in?

Which credit cards do you accept?

Which payment methods do you accept?

How is ticket issuing?

Travel with the seeing-eye dog?

Until what month can a pregnant woman travel on Vietnam Airlines?

Can a child from 2 up to 12 years old travel alone on Vietnam Airlines?

Changing reservations?

Carry on baggage on flight?

Checked baggage on flight?

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