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FAQS:

Frequently Asked Questions
Q: What is the Vietsmile prices policy?
A: Vietsmile prices policy is well known to be the most agressive in the Internet Industry.We bring you the absolutely lowest rates available!
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Q: How do I find and reserve a hotel with Vietsmile?
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Q: After I make my reservation, how long it takes to get hotel's confirmation?
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Q: What if hotel that I selected is not available?
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Q: Do I need a credit card to make a hotel reservation?
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Q: When will I be charged?
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Q: Whose name is the reservation made under?
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Q: What is the latest time that I can make my reservation?
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Q: Are your hotel rates per room or per person?
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Q: Is there any fee using Vietsmile service?
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Q: Can I make a reservation directly through the hotel?
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Q: What is your cancellation policy for hotel reservations?
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Q: What is Hotel Rating form?
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Q: Questions/Comments?
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Q: How can I trust the quality of the tours that I buy from Vietsmile?
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Q: How do I book and pay for a tour?
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Q: What if need to cancel or change my itinerary?
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Q: Can I find cheaper prices if I wait and book directly when in country?
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Q: What if I have special needs for the tour?
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Q: What if I have problems with the tours or tour companies?
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Q: Can I make payment for someone else using a credit card?
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Q: What currency are your prices displayed in?
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Q: Which credit cards do you accept?
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Q: Which payment methods do you accept?
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Q: How is ticket issuing?
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Q: Travel with the seeing-eye dog?
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Q: Until what month can a pregnant woman travel on Vietnam Airlines?
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Q: Can a child from 2 up to 12 years old travel alone on Vietnam Airlines?
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Q: Changing reservations?
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