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Payment Guidelines:

Payment Guidelines
For secure reason, we suggest using the third party for payment:
Option 1 - Pay through www.PayPal.com using your credit card.
Please click on the PayPal link at the last step of application or email to proceed directly to payment or make payment at a later date by using the following information: Our Paypal Address: [email protected]

"The www.paypal.com is one among the most reliable International Money-Transfer Networks. It is used to send and receive money by customers worldwide. “Safer, Easier, Quicker, and no refunded” online money sending is what customers find at PayPal."


Option 2 - Pay through www.OnePay.vn using Credit Card, VISA Card, MasterCard, American Express, JCB, Diners Club...
Please click on the Onepay link at the last step of application or email to proceed directly to payment.

OnePay : Safer, Easier, Quicker
"All popular international cards such as VISA, MasterCard, American Express, JCB, Diners Club... are easily paid in OnePay - an official online payment provider in Vietnam by Mastercard International Organization. One Pay Company successfully combined with Vietnam Commercial Bank (Vietcombank), and International Mastercard Organization to implement OnePay - online payment solution. . It is used to send and receive money by customers worldwide. After submitting your payment, customers will be received the transaction’s result after only 2 to 5 seconds. "


Option 3 - Pay in cash at our office:.

Vietsmile Travel

- Head Office:                    No. 92, 81/24/47 Lane, Lac Long Quan Street - City: Hanoi, VIETNAM
- Representative Office:   907th No38, Hoang Ngan, Thanh Xuan, - City: Hanoi, VIETNAM

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Cancellation/ Refund:
If unexpected circumstances should arise and impact your holiday plans, we would be glad to assist you with the cancellation procedures and refund your money. Our rates of refund are derived from our suppliers' requirements, and can be summarized as follows:

* 30 Days before trip commencement: 80% will be refunded
* 14 Days before trip commencement: 70% will be refunded
* 7 Days before trip commencement: 60% will be refunded
* No refund for cancellations within 2 days before departure.

For authentication purposes, only written cancellation notices (e-mail or fax) will be accepted.
The refund will be made through bank transfer or credit card, depending on the original method of purchase. Bank fees, if applicable, will be for your account.

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Customer service: email: [email protected] or call: 84 976 127 023. Copyright © 2007 Smiletravelvietnam.com. All rights reserved.