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Payment:

Payment Accepted
1 - Transfer the amount to our bank account as follow details:
- Account name: Vietsmile Joint Stock Company
- Account number: 30784129 - ACB Bank - Hanoi - Vietnam
- Bank Address: No. 57B Phan Chu Trinh Street, Phan Chu Trinh Ward, Hoan Kiem District, Hanoi
- Bank Swift Code: ASCB VNVX
- Bank Tel: 84-4-9332828
- Bank Fax: 84-4-9334722

(All bank transfer fees shall be paid by customers)
(You can use cash, credit card, your bank account or cheques – the service fees at your side)
You go to at any Western Union Agent (or Find http://www.westernunion.com/info/selectCountry.asp at your location) and fill "To Send Money Form" for the receiver:

- First name: Toan
- Last name: Nguyen Canh
- Address: No. 92, 81/24/47 Lane, Lac Long Quan street, Cau Giay, Hanoi
- Tel: (+84 902 055 981)
- Pick up currency: In USD

After taking the money order and paying, you will receive a bill with MTCN (Money Transfer Control Number) with 10 digits, please inform us the full name, country of sender, the amount and the MTCN through email to [email protected]

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Cancellation/ Refund:
If unexpected circumstances should arise and impact your holiday plans, we would be glad to assist you with the cancellation procedures and refund your money. Our rates of refund are derived from our suppliers' requirements, and can be summarized as follows:

* 30 Days before trip commencement: 80% will be refunded
* 14 Days before trip commencement: 70% will be refunded
* 7 Days before trip commencement: 60% will be refunded
* No refund for cancellations within 2 days before departure.

For authentication purposes, only written cancellation notices (e-mail or fax) will be accepted.
The refund will be made through bank transfer or credit card, depending on the original method of purchase. Bank fees, if applicable, will be for your account.

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